What is EyeGym?

EyeGym is online Visual Intelligence Training that unlocks your potential to make faster, smarter decisions. Its for anyone who wants to enhance their performance by making faster and better decisions.

What are the benefits of EyeGym?

EyeGym improves your concentration, attention to detail, comprehension and memory. It also improves your response times, coordination, peripheral and spatial awareness, and ultimately improves the speed at which you see, interpret, decide and act.

Can I train on other devices other than a laptop or desktop computer?

EyeGym is optimized for laptop, desktop and iPad. We do not recommend using this version of EyeGym on a mobile phone.

Which computer operating systems are supported?

One of the biggest factors that may affect your EyeGym performance is your browser, the program you use to access online content. Examples are Google Chrome, Internet Explorer, Firefox or Safari. Another factor is your operating system, which runs your computer and stores your files and programs, for example Windows 7.

Because computer technologies are constantly changing, we are not able to guarantee that EyeGym will function flawlessly on all systems. EyeGym is an advanced, data-driven system, therefore newer technologies tend to offer better experiences, so we try to stay up-to-date with the newest versions of browsers and operating systems. Older versions will eventually become unsupported.

To optimize your web experience, we strongly recommend using the latest software:

Supported browsers

For best performance and experience, please use Google Chrome browser (versions 50+).

All supported browsers are below, in order of preference:

• Best experience: Google Chrome 50+ (Windows, Mac)
• Firefox 50+ (Windows, Mac)
• Safari 6+ (Mac)
• Internet Explorer 10+ (Windows)

EyeGym supports the following operating systems:

• Windows: XP, Vista, 7 and 8, Internet Explorer 9.0+ is not supported on Windows XP. To use EyeGym on Windows XP, we recommend using Firefox.
• Mac: Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, High Sierra (note we do not support Sierra version of MacOS)
• At this time, Linux is not completely supported. If you experience any issues in Linux, we recommend switching to a different operating system, if possible.

What payment methods are available when buying further courses?

Credit cards issued by accredited banking institutions may be used.

Can I train for more than 10 minutes per day if I have skipped a day?

We do not recommend training for longer than 5 minutes or 10 minutes (depending your program), and this is not supported for training efficacy reasons. Your time is not transferable if you have skipped a day.

What is the best time of day to do the training?

Any time of day is a good time to train in the EyeGym.

Can I train more than once a day, at times?

Yes, but only for a total training time of 5 or 10 minutes per day.

Do I need a mouse to do the drills when I train on my computer?

Yes, but you can also use the trackpad on your laptop. This all helps develop fine motor coordination.

What should I know about EyeGym before I start?

Once you have registered for EyeGym, please remember your login details and do not give these to anyone else.

Read through the drill instructions – these are user friendly and will assist you in understanding how a drill works and what you need to do to complete it successfully.

What should I know about training in the EyeGym?

• Consider EyeGym like a traditional gym where you train a mix of drills per training session.
• EyeGym is scientifically formulated to adapt to your individual needs.
• On certain programs you will initially do an assessment, which you will automatically be prompted to complete when you log in for the first time.
• The drills appear to be easy when you start training, but drills increase in difficulty as you progress.
• Don’t always do the same drill. Ensure your EyeGym Fitness by doing a mix of drills.
• The system will not allow you to train for more than 10 minutes per day. The system refreshes at midnight so you are able to train in the afternoon and then on the following morning if you choose to do so.

How does the initial assessment work?

When you purchase certain programs, when you use them for the first time you will be prompted to do a series of drills which are set at a predetermined and average level.

These assessment drills will measure your level of EyeGym fitness and determine your aptitude in the various visual performance areas.

How do the levels in EyeGym work?

You will only progress to the next level once they have achieved the required pass percentage to do so.

To get to the next level you need to score appropriately in terms of your efficacy, speed, and EyeGym fitness.

This measurement is displayed at the completion of a specific level.

How does the ranking in EyeGym relate to performance?

Drill scores are updated in realtime as you train on the EyeGym.

Your ranking is calculated via aggregated scores, calculated in the following way. It is based on the same algorithm that is used to calculate ranking in EyeGym.

How can I improve my ranking?

By training in all the drills in your daily training session and improving your scores, particularly the scores of the drills you have completed.

How can I progress through the EyeGym programme faster?

The EyeGym is no different to a traditional gym in one respect – consistent weekly training is necessary to achieve optimal EyeGym Fitness.

The more effectively you train the better your results.

Can someone else train on my programme?

This is not permitted, and would also influence your results and your own progress calculation will be affected. Everyone’s visual system is unique and the training needs be completed individually.

How does each drill improve my EyeGym performance?

Each of the drills has been scientifically formulated to develop an element of EyeGym fitness. By training your EyeGym skills on a regular basis you will achieve better visual sharpness and overall decision-making capability through the following:

• Quicker responses
• Improved peripheral awareness
• Improved co-ordination
• Better judgement skills
• Improved concentration
• Better awareness of space and time
• Improved decision making
• Improved ability to focus better and for longer periods
• Improved decision making
• Improved scanning ability
• Improved visual memory
• Quicker visual recognition
• Improved eye hand coordination
• Improved visual reaction time

What is the optimal amount of time that I should train for each week?

If you are struggling with any of the EyeGym drills then you are encouraged to invest extra time in mastering these specific drills.

VitalityKids Member Terms & Conditions

Ts&Cs related to VitalityKids programs on the new EyeGym platform:

Each child will earn the following points for their families for training on the new EyeGym programs with the title “Vitality”, subject to time spent:

• 1100 points if an individual child trains for 60 minutes
• 2500 points if an individual child trains for 150 minutes (in total)

The points will only be valid in the calendar year in which they are earned.

There is an annual limit of 2 500 points for each child.

Who may use the benefit on the new EyeGym platform?

Kids aged 6 to 17 who are dependants on a Vitality policy are able to use this benefit. Children do not need to complete any activities to qualify for this benefit, but parents will need to activate it on the EyeGym website.

Customised courses are provided for different age groups:

• 6 to 9 years old
• 10 to 13 years old
• 14 to 17 years old

How does one access the course on the new EyeGym platform, and earn points?

Please register a new account, by following the link from http://www.eyegym.com/vitalitykids. There is a R225 cost for 6 weeks access. Within this 6 weeks, you need to complete 60 minutes of training in total to receive 1,100 Vitality points. If you complete another 90 minutes of training (a total of 150 minutes) within this 6 week period, then your child will earn an additional 1,400 points for your family (i.e. the full allocation of 2,500 points).

If your child fails to complete the required 60 minutes or 150 minutes of training within the allocated 6 weeks, you will need to renew the course and you will be required to pay the activation fee again. The price of renewing the course is R225 (for another 6 weeks of access.)

If you activate and pay for the course a second time, you will earn points again for all the sessions that your child completes within the additional 6 weeks of access, even if they are repeating these sessions. There is an annual limit of 2 500 points for each child, but the course can only be completed by each child once in a twelve month period.

Other important Terms & Conditions related to rewarding of Vitality Points (for VitalityKids members training on the new EyeGym platform):

• To earn your Vitality points, you must train 60 minutes (or more) on an individual EyeGym program on our new platform (eyegym.com/vitalitykids), and you must train on a program titled “VitalityKids” with the appropriate age group title
• Please note that you will not be awarded Vitality points if you have trained in the past on other EyeGym programs (these training minutes will not be added to your total, therefore may not be used in calculating whether you are due Vitality points)
• Note that any previous training on any “free” EyeGym programs also does not contribute to your total training time that may be used in calculating points allocation.
• You must complete the required time to earn points, as per these Ts&Cs outlined.
• For confirming proof that you have done this training, an email will be sent to you notifying you when you have completed 60 minutes, and another email will be sent when you have completed 150 minutes. To be eligible for points, you must forward these email confirmations to vitalityinfo@discovery.co.za

Last Modified: 2nd February, 2018

For any other queries, please email us at support@eyegym.com